Shipping Policy

At The Ken Dojo, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information to help ensure a smooth shopping experience.

We encourage you to read this Shipping Policy along with our Terms & Conditions to understand our complete policies regarding purchases and deliveries.

Free Shipping

We are pleased to offer FREE shipping on all orders above ₹399 across India.

For orders below ₹399, applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Once your order has been processed and dispatched, you will receive a shipping confirmation email or message containing tracking information, where available.

Please note that orders are not processed or shipped on Sundays or public holidays.

Estimated Delivery Time

We currently offer shipping across India with the following estimated delivery timeline:

Domestic Shipping: 3–5 business days

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, and unforeseen circumstances.

Shipping Partners

To ensure reliable and timely deliveries, we work with trusted third-party logistics and courier service providers. In some cases, our inventory or order fulfillment may be handled by authorized third-party suppliers on our behalf.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:

Weather conditions
High order volumes
Courier service disruptions
Remote delivery locations
Public holidays or unforeseen circumstances

If a significant delay occurs, we will keep you informed regarding the status of your order and provide updated delivery information whenever possible.

Should an order experience an extended delay, our customer support team will work with you to provide appropriate assistance, including order modifications, replacements, or refunds where applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout. The Ken Dojo cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible. We will coordinate with the shipping carrier to investigate the issue and assist in resolving the matter promptly.